Clinic Policies

CLINIC POLICIES

Privacy Policy

– No-Show Policy:

When a patient initially fails to show without notice for all reasons except miscommunication, the patient shall be phoned and offered a chance to reschedule. The patient will be politely asked to call us in the future, at least the day before the appointment that they are unable to keep, so that others can keep that time slot.

On the 2nd failure to show without notice, a card shall be sent to the patient at the doctor’s discretion.

On the 3rd failure to show without notice, a second different card shall be sent to the patient at the doctor’s discretion requesting the patient to find another provider.

– Insurance Card Policy:

It is now the policy of our office that our patients present their insurance cards at the time of service for every visit. This is necessary for our office to ensure payment from your insurance company.

HOSPITAL AFFILIATIONS

The Texas Vision & Laser Center is proud to be affiliated with the following hospitals:

– Baylor Medical Center of McKinney

– Medical City McKinney

– Medical City Surgery Center McKinney

Updated as of: 3/26/2020    3:40pm

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WHERE WE WILL POST UPDATES & PROVIDE

COMPLETE & UP-TO-THE-MINUTE INFORMATION

 

Overview:  Our patient’s health and care remains our top priority.

In response to guidance from local, state and federal authorities, Texas Vision & Laser Center is adapting to the rapidly changing environment in numerous ways including modifying clinic hours, procedures and protocols.

In light of this unprecedented situation, where things are changing rapidly and often, we request that you help us keep patients and our staff safe by: 

Communicating directly with our staff (3 days before your appointment - by phone, text or chat), to ensure that we are open and so we can advise you of new check in protocols.  (Please ignore ‘automatic’ appointment reminders from our office until further notice.)

Calling or texting us if you need to reschedule, so we can have our office staffed appropriately.

Calling and rescheduling if: 

  • You have tested positive or presumptive positive for COVID-19.
  • Anyone you have been in contact with has COVID-19 or has tested presumptive positive for it.
  • You know you have been in contact with anyone who was in contact with someone who has or has tested presumptive positive for COVID-19.
  • You have been out of the state of Texas in the last 21 days.
  • You have been out of the country in the last 21 days.
  • If you have a cough, fever or any other COVID-19 symptom.

The health and safety of our patients and staff is our top priority and you can expect greatly enhanced protocols for reducing the spread of infection including increased disinfection of our office, equipment, furniture etc., limiting the number of people in our office, screening all who enter for fever and other COVID-like symptoms, ensuring social distance and more.

Texas Vision & Laser Center will continue to monitor the situation and do everything in our power to provide service to all our patients who need it, while following the recommendations and guidelines of authorities and medical best practices.

Texas Vision & Laser Center 

Call or Text:  972-548-2015

 

CLICK HERE TO GO TO OUR SPECIAL ANNOUNCEMENT PAGE

WHERE WE WILL POST UPDATES & PROVIDE

COMPLETE & UP-TO-THE-MINUTE INFORMATION